mayor bet FAQ — Account, Payments, Games, Withdrawals & Support

Over non-specific info of Indonesian internet users now choose mobile wallets for daily payments, and this adoption raises recurring questions about deposits, withdrawals, verification and game access. We collect the most frequent user issues about football markets like Liga 1 and Piala AFF, live-dealer tables, slot sessions, esports, payment setup with DANA / e-wallet / mobile banking / local payment / online payment / e-wallet, and bank transfers through mobile banking / local payment / online payment / e-wallet. We do not offer services where local law does not permit them.

This page resolves practical steps and eligibility checks. We explain prerequisites, ordered actions, and expected outcomes for common tasks: opening an account, completing KYC, funding via mobile banking or bank transfer, requesting a withdrawal, and claiming promotional eligibility. Each answer aims to show the specific documents or app steps needed, the confirmation you should expect, and when to contact our support team. Read answers as operational guidance, not a promise of timings.

Use the FAQ as first-line troubleshooting. Start by scanning the topic list below, follow the step sequences in each answer, and check linked policy pages for binding rules. Contact our support if a step fails after you complete the stated actions. For binding terms on promotions and account rules consult the [[legal notice]] and [[terms]] pages. Our service is available only where local law permits and according to applicable terms.

Account and registration

We allow one active account per verified individual. Prerequisite: a unique email address, phone number, and identification document for each account. Action: if you already have an account, do not register another. If you believe a duplicate exists due to previous incomplete registration, contact our support with your ID and phone number. Expected outcome: we will review records and advise whether accounts can be merged or whether one must be closed to comply with our identity and anti-fraud rules.

Prerequisite: a valid ID and a phone number able to receive SMS or app codes. Action steps: 1) Register with email and phone; 2) Verify phone via OTP; 3) Complete profile with full name and date of birth; 4) Upload KYC documents (ID photo and selfie) and wait for verification; 5) Link a payment method such as DANA or e-wallet for deposits. Expected outcome: account status changes to verified and you receive confirmation. If verification fails, we will list missing items and next steps.

Read our site rules, game rules, and promotional terms before placing any stakes. Prerequisite: access to the [[terms]] and the [[legal notice]] pages. Action: review the general rules, then the specific rules for football markets, live-dealer tables and slots. Expected outcome: you understand settlement conditions, market suspension rules for events such as Liga 1 or Piala AFF fixtures, and eligibility rules for promotions. If you are in Jakarta, Bandung or Medan, local schedules for events may affect market availability — check the event rules.

If KYC is rejected, we explain the reason and required documents. Prerequisite: the rejection notice and any attached notes from our verification team. Action: gather the precise documents requested (clear ID photo, recent selfie, proof of address) and re-upload via your account KYC page. Expected outcome: re-submission enters the verification queue. If you are in Surabaya or Semarang and need help capturing images, follow our guidance on lighting and framing, then contact support with a short description if issues persist.

Payments and transactions

Prerequisite: know the chosen payment channel. Action: initiate the deposit or withdrawal and check the confirmation screen for any listed fees. We do not add hidden fees; some external providers (banks or wallets) may charge a processing fee. Expected outcome: the confirmation will show whether a fee applies and the net amount after the fee. For mobile banking, local payment, online payment or e-wallet deposits we display the provider note; for mobile banking or local payment bank transfers any interbank fee is stated by your bank and may appear on your bank statement.

We support transfers with major Indonesian banks such as local payment, online payment and e-wallet, and also accept mobile banking and e-wallets like local payment, online payment, e-wallet and mobile banking for deposits. ENI is not a recognised Indonesian retail banking provider for our platform; if you mean a different partner, contact support with the provider name. Action: choose the bank transfer option, enter the account reference we give, and complete the transfer from your bank app. Expected outcome: funds post after confirming the reference and usually appear after the bank completes its processing.

To change a linked payment method, first ensure no pending withdrawals are active. Action steps: 1) Remove the old method from your account payments page; 2) Add the new method and complete any small verification transaction if requested (for bank accounts we may ask for a micro-deposit or a matching name check). Expected outcome: the new method shows as active for deposits and withdrawals once verification completes. For guidance on local payment or online payment linking, follow the in-app prompts or contact support for a checklist.

Prerequisite: keep the transaction receipt and reference code from your bank or wallet. Action: check your transaction history and wait for the provider confirmation; if funds are not posted after the stated processing window, open a support ticket and attach the receipt, reference and time. Expected outcome: our team will trace the transaction with the payment provider and either credit the account or advise further steps. Mentioning transaction IDs expedites resolution, especially for transfers from e-wallet or mobile banking.

Promotions and loyalty

We list a welcome offer that sets eligibility rules rather than fixed values. Prerequisite: a new, verified account and any qualifying deposit method accepted by the promotion (for example local payment, online payment or a bank transfer). Action: opt in if the promotion requires it, complete the qualifying deposit and follow rollover or playthrough rules shown in the promotion terms. Expected outcome: once you meet the stated conditions we mark the bonus as claimable; consult the promotion page for tier progression, expiry and wagering rules before claiming.

Cashback and tier progression depend on activity and qualifying markets. Prerequisite: an active account in good standing. Action: meet the eligible wagering thresholds on specified games during the promotion period and retain the qualifying payment and account verification status. Expected outcome: cashback amounts are calculated according to the published mechanics and credited after verification. Tier progression is based on earned points from eligible play; review the promotion terms for exact point accrual rules and claim steps.

Prerequisite: you must have an active, verified account. Action: send your referral link or code to the friend, ensure they register and complete any qualifying deposit and verification steps. Expected outcome: when the referred account meets the referral conditions, we credit your account per the referral terms. Keep proof of the referral link or code and confirm with your friend that they selected the correct sign-up path — this reduces delays in cities like Bandung or Medan where support sometimes asks for additional confirmation.

Support and security

If you suspect unauthorized access, act quickly. Prerequisite: access to your registered email and phone. Action: change your password, revoke any saved devices from the account page, and enable any available two-factor authentication. Then open a support ticket and provide the time of suspected access, recent device names and IP if known. Expected outcome: we will temporarily lock sensitive actions, help restore secure access, and guide you through additional verification steps to re-establish control.

Our response times vary by request type. For basic account questions we typically respond within 12–48 hours; for transaction investigations the window is usually 24–72 hours, depending on the payment provider. Action: submit a ticket with required evidence (screenshots, transaction ID, timestamps). Expected outcome: we will acknowledge receipt quickly and provide an estimated resolution time. For urgent transaction tracing in cities like Jakarta during high-traffic periods, allow additional time for provider-side confirmation.

First confirm your withdrawal status in the account page. Prerequisite: have the withdrawal ID and bank or wallet receipt. Action: if status is pending beyond the expected window, submit a ticket with the ID and proof of any linked account changes. Expected outcome: we will trace the request with the payment partner and advise whether additional verification or a re-submit is necessary. For bank transfers, provide the exact account name and e-wallet or mobile banking reference to speed the trace.

We store account details needed to operate your account and process payments. Prerequisite: you must be able to authenticate ownership of the account. Action: request corrections via the account settings or open a support ticket for fields requiring manual change. Expected outcome: we update non-sensitive fields after verification; for identity documents or name changes we may require official supporting documents. Requests are handled in compliance with applicable law and our privacy policies.

Other practical items

We follow published game rules for suspensions and cancellations. If an event such as a Liga 1 match is postponed, markets are handled per the event rules on the relevant market page. Action: check the market rules and your bet slip for settlement conditions. Expected outcome: settlement follows the rule set, shown in the market or in the game rules section; if you need clarification, submit match details and timestamps to support.

You can change some personal details in account settings; other fields require verification. Action: update editable fields in your profile. For phone or email changes that affect login, we require re-verification via OTP and may request identification documents. Expected outcome: once verified, your new contact becomes active for notifications and withdrawals. If you are in a different city such as Bandung and cannot receive OTP, contact support for an alternate verification path.

Your settlement history and transaction receipts are available in the account history pages. Action: go to Transactions or Bet History, filter by date and export or screenshot the relevant entries. Expected outcome: you obtain the records needed for disputes or tax reporting. If a specific settlement entry is unclear, include the event name (for example Piala AFF fixture) and timestamp when you contact support so we can reference the correct log entry.
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